Getting Started
Getting Started
- 1
Request your appointment
Choose your preferred clinician and request an available appointment through our secure client portal. A credit card is required to hold your requested time.
A credit card is required through our secure client portal to hold your requested appointment time. Before your appointment is formally confirmed, our office manager will call you to help complete the required consent forms and review session fees and available payment options.
Have questions about fees before requesting an appointment? Contact our office.
- 2
Speak with our office manager
Our office manager will call you before your appointment is formally confirmed. They’ll help you complete the required intake and consent forms, explain session fees, and review available payment options.
- 3
Receive confirmation
Your appointment request remains pending until our office confirms it. We’ll provide the details you need for your visit through the client portal.
- 4
Prepare for your first session
You need a device with a camera and microphone, a stable internet connection, and a private space where you will not be interrupted. You must be physically located in Texas during every session.
Good Faith Estimates
Before your first session you will receive intake forms, our informed consent, privacy practices, and your individualized Good Faith Estimate through the secure client portal. Everything is signed electronically.
Under the No Surprises Act, you have the right to receive a Good Faith Estimate of the cost of your care before you begin. We provide one to every client at intake and update it if your treatment plan changes. You can also request one at any time. For more information, visit www.cms.gov/nosurprises.
To request a Good Faith Estimate, contact our office or call (210) 593-3112.
Your clinician will get to know you, understand what brought you in, and talk through what working together will look like. There is no pressure to tell the whole story on day one.